Quality and Customer Service

With a customer-oriented approach and the goal of meeting client needs, M31 has developed a comprehensive quality management system.

By thoroughly understanding customer requirements and translating them into IP design specifications, we carry out IP development with the utmost rigor in both design thinking and verification processes. Our objective is to deliver First-cut working IP that fulfills customer design expectations. Through high-quality design, efficient execution, accurate delivery, low error rates, prompt technical support, and comprehensive after-sales service, we strive to earn and maintain customer satisfaction.

M31’s mission is to be the most trusted IP partner, focusing on continuously enhancing service quality and building long-term, sustainable partnerships. From pre-sales to post-sales, our priority is helping customers achieve successful mass production, because their success drives mutual growth.
In pre-sales, we strive to understand customer needs, think from their perspective, and provide competitive IP and tailored solutions. In post-sales, we deliver high-quality IP and support customers from design to production, ensuring smooth development and integration.
To stay close to our customers, M31 maintains offices in Taiwan(HQ), the United States, China, and India, with service points in Europe, South Korea, Japan, and Israel. Through regular meetings and on-site visits, we foster strong relationships and align with customer development goals—always keeping their needs at the center of our mission.

M31 values customer feedback and provides a variety of communication channels based on clients’ preferences and usage habits. These include dedicated service hotlines, email, the M31 Online platform, and the JIRA system, ensuring that customer input is promptly and accurately conveyed to our team.

M31 has established a customer service handling mechanism, with dedicated personnel responsible for responding to and appropriately resolving inquiries in a timely manner. For critical issues, a Corrective Action Request (CAR) process is initiated. When necessary, M31 provides customers with a complete solution, improvement plan, and 8D report as a basis for issue closure.

M31 places the highest importance on protecting customer confidential information. All customer data is treated as classified and is strictly managed in accordance with the company’s internal information security policies. Through a comprehensive account and access control system, we ensure that only authorized personnel have access to sensitive data, thereby minimizing the risk of information leakage.

In addition, M31 regularly conducts training programs on information security and trade secret protection to strengthen employees’ awareness of confidentiality and compliance. These measures ensure the proper safeguarding of customer data and technical documents, reinforcing our commitment to being a trustworthy and reliable partner.

To ensure customer satisfaction with our product quality and services, M31 conducts annual customer satisfaction surveys and has established a formal “Customer Satisfaction Survey Procedure”. By systematically collecting and analyzing survey results, we perform internal reviews and develop improvement plans to continuously enhance product quality and service performance.